If play is restricted or does not take place at the Venue on the day for which a Ticket is valid, including any Reserve Day, the Ticket purchaser may claim a refund of the Original Sale Price of that Ticket (excluding fees) subject to there being: (a) 15 overs or less because of adverse weather conditions - a full refund; (b) 15.1 overs to 29.5 overs because of adverse weather conditions - a 50% refund. In no other circumstances can money be refunded. Details on how to claim a refund will be provided to qualifying spectators during the Tournament.
If you purchased tickets via the Official ICC Men's Cricket World Cup 2019 ticket website, your refund will be issued automatically within 28 days to the card you purchased with. You do not need to take any further action.
For fans who purchased their tickets from the Venue Box Office on the day of the match and require a refund because of a rain affected match.
Please contact: firstname.lastname@example.org
If you cannot find an answer to your question and have a query relating to your Cricket World Cup Tickets please email email@example.com. Please note that this email will cease to operate on 30th Sep 2019